Privacy Policy

Scope of this policy

This policy applies to personal information collected through the ToqXcel website and related business communications initiated through it. It covers visitors, prospective clients, client contacts, partners, suppliers, candidates and people requesting support.

A specific engagement, employment process, client agreement or managed service may include additional privacy or information-handling terms. Where those terms apply, they should be read together with this policy.

Information we collect

The information we collect depends on how you interact with us. It may include:

• Identity and contact details: name, organisation, role, email address, telephone number, country or preferred region.
• Enquiry and consultation information: business priorities, current systems, solution interests, desired outcomes, timelines, readiness, investment context and supporting documents.
• Partnership information: organisation profile, proposed contribution, markets, capabilities, references and collaboration context.
• Career information: employment interests, experience, availability, professional links, CV or résumé and information you choose to include in an application.
• Support information: client or service reference, incident type, impact, affected service, diagnostic context and supporting evidence you choose to provide.
• Website and technical information: IP address, device or browser information, pages requested, referral information, timestamps and security or diagnostic logs.
• Communication preferences: preferred contact method and choices about optional communications.

How we use information

We may use personal information to:

• review, route and respond to enquiries;
• prepare for consultations and assess potential requirements;
• evaluate partnership, supplier or collaboration proposals;
• manage recruitment, graduate, internship or specialist enquiries;
• triage support requests, investigate service issues and coordinate authorised action;
• operate, secure, maintain and improve our website and communications;
• maintain business records, prevent misuse and meet legal, regulatory or contractual responsibilities;
• send relevant updates where you have requested them or where otherwise permitted, with a way to opt out when applicable.

We do not use information submitted for one purpose in a materially incompatible way without an appropriate reason or further notice.

Basis for processing

Depending on the interaction and the law that applies, we process information because it is necessary to respond to your request, take steps towards an agreement, perform an agreement, pursue legitimate business and security interests, meet a legal obligation, or because you have provided consent.

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing already carried out lawfully and may not prevent processing that is required for another valid reason.

How information is shared

Information is shared only where reasonably necessary for the purpose for which it was collected. Recipients may include:

• authorised ToqXcel personnel and relevant regional teams;
• delivery organisations or specialists within our coordinated capability network, including Toqsoft in India or IGS Solutions in South Africa, where their involvement is relevant and appropriately controlled;
• technology, hosting, communication, security, analytics, recruitment or professional-service providers acting for us;
• professional advisers, insurers, auditors, regulators, courts or public authorities where required or appropriate;
• a successor or participant in a genuine business reorganisation, subject to suitable confidentiality and legal safeguards.

We do not sell or rent personal information. We do not authorise service providers to use it for their own unrelated purposes.

International handling

ToqXcel operates through an international model, with regional presence and delivery relationships across Canada, Saudi Arabia, Bahrain, India and South Africa. Your information may therefore be accessed or processed in a country other than the one from which you contacted us.

Where cross-border handling occurs, we seek to use appropriate contractual, organisational and technical safeguards and to limit access to what is necessary for the relevant purpose. The safeguards used may vary according to the countries involved and the nature of the information.

How long we keep information

We retain personal information only for as long as reasonably needed for the purpose for which it was collected, including follow-up, service continuity, record-keeping, dispute management, security and legal or contractual obligations.

Retention periods differ by record type. For example, an unanswered general enquiry, a candidate record, a client support record and information forming part of a contract may need different retention. When information is no longer required, we take reasonable steps to delete, anonymise or securely archive it in accordance with applicable requirements.

How we protect information

We use proportionate administrative, technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These may include access controls, secure configuration, monitoring, backups, staff responsibilities and controls applied to service providers.

No internet transmission or information system can be guaranteed to be completely secure. If you believe information sent to us may be at risk, contact us promptly and avoid sending further sensitive material through the same channel.

Your choices and rights

Depending on your location and the law that applies, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, withdraw consent, request a portable copy, or raise a concern with an appropriate privacy authority.

To make a request, email info@toqxcel.com with the subject “Privacy request”. We may need to verify your identity and clarify the information or interaction concerned. Some rights are subject to legal exceptions, including obligations to preserve records or protect the rights of others.

Cookies, analytics and external services

Our website may use essential technologies required for security, navigation and core operation. If optional analytics, marketing technologies or embedded third-party services are introduced, their use will be described in the Cookie Policy and, where required, controlled through an appropriate consent choice.

Links to external websites and services are governed by the privacy practices of their respective operators. We encourage you to review those policies before providing information.

Children’s information

This website is intended for organisations, professionals and people seeking business or career opportunities. It is not directed to children, and we do not knowingly seek to collect children’s personal information through general website forms.

Changes to this policy

We may update this policy when our services, website, operating model or legal responsibilities change. The current version will be published on this page with its effective date. Material changes may also be highlighted through an appropriate website or direct notice.